Refund policy

Refund Policy

Lana Jewellery maintains the right to protect ourselves from fraudulence and theft. All orders flagged as fraudulent will be refunded. If you believe your order was mistakenly refunded, please contact or call us at (416) 500-6027. 

Return Policy

Lana Jewellery reviews returns on a case-by-case basis. Our pieces are mostly handmade to order, please consider this when you make your purchase. If you are unhappy with your purchase, please notify me within 7 days of your delivery at or (416) 500-6027 – a return will be arranged for select pieces only*. The customer is responsible for return shipping and any applicable duty costs. Refunds are issued within 7-14 business days once the order has arrived back at our address, and if the piece is in its original, new condition and packaging. 

Return address: 215 Victoria St #503, Toronto, ON M5B 1T8

Should the returned item not meet the above return guidelines, Lana Jewellery has the right to deny a return and have the item re-shipped to customers. 

*Select pieces that are non-refundable include: jewellery that is monogrammed/engraved or customized, or jewellery that has been worn.

Exchange Policy

Lana Jewellery Jewellery does not accept exchanges.

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